par HypNoTic » Mer Déc 20, 2006 12:25 pm
Tech Update: Lifetime Bearing Guarantee!
You may have heard rumblings about this for a while now.
What is it? What does it mean? Does it only apply to new bikes? Will it be retroactive? What exactly does “Lifetime Bearing Guarantee” mean, anyway?
Good Questions. In an effort to answer them, and to clarify our position, here is The Company Line:
SCB guarantees all bearings for life, on all bike models, to the original owner. We will offer free replacements in exchange for Proof of Purchase AND your old bearings. This offer is retroactive for all customers with all models.
You must cover the cost to get your bearings to us, but we will pay to send replacement bearings to you. However, SCB will not be liable for any labor costs involved in swapping out the bearings. If you want to get your new bearings fast, include a description of your frame (size, model) and how long you had your bearings. Please direct all bearing questions to our tech department HERE.
Please mail your bearings to us here:
Santa Cruz Bicycles: ATTN - Bearing Replacement
104 Bronson Street #22
Santa Cruz, CA.
95062
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